In our ongoing efforts to better serve the community, the City has partnered with Xpress Bill Pay, for an online bill payment system to provide secure, online payment services for your water and sewer bill.
Our new online payment option saves you time and gives you more flexibility in how you pay your bill. If you have an internet connection and an email address, you can now pay your bill online! It’s fast, it’s easy, and you no longer have to write a check each month or find a stamp when it’s time to send in your payment.
Click to Make Payments –>
How It Works
Click the red “Online Payments Xpress Bill Pay” button above.
If you are already signed up with Xpress Bill Pay, log in with your e-mail address and password in the “Existing Users” box.
To set up a new account, Click the “New Users” box. Follow the instructions on the screen. You will need a valid e-mail address to create an account. Once you have submitted your information, you can log into your account.
Once you’ve created an account, you’ll be able to go online at any time to view and pay your bills.
First Time User?
Check out the manual below for help setting up your Xpress Pay account and to start making payments online today!
Xpress Bill Pay First Time User
Need Help?
The City of Monroe’s Utility Billing staff are available to assist you in setting up an account. Call 541-847-5175 for assistance.
Q & A – Online Utility Billing / Xpress Bill Pay
Q: Does it cost anything to sign up for online payments?
A: No. It’s free to sign up for online payments and to use the service.
Q: What is Xpress Bill Pay?
A: Xpress Bill Pay is the company we have partnered with to handle our online payments. You access your account from their website, xpressbillpay.com.
Q: What payment choices do I have?
A: You can pay with a credit or debit card, or you can transfer funds directly from your checking account (aka: eCheck).
Q: What will my bill look like online?
A: We try to make the online bill display similar to your paper statement so you’ll find it easy to read your bill on a screen.
Q: What other information is available?
A: You can view up to two years’ history of your account online, so you can compare your current bill to a previous bill.
Q: Do I need to pay my bills from my computer?
A: Not at all. You can pay your bill from just about anywhere via computer or mobile device. All you need is access to the internet through a web browser. You then log in to your account using your email address and password, or you can sign in using our app. No need to worry about late payments if you’re out of town when your bill is due.
Q: How do I know the payment went through?
A: After you complete the transaction, you can receive an email receipt to confirm that your payment went through.
Q: Is my information safe?
A: Absolutely. All the transactions are handled on secure servers. As long as you don’t give out your password, only you will be able to access your account. Plus, your personal information or email address will not be sold or rented to third parties for marketing purposes without your permission.